Last updated: January 25, 2026

1. Introduction

Welcome to Sports House (referred to as “we”, “us”, or “our”). We operate the website https://[sports-house.pk] and any related mobile applications (collectively, the “Service”).

We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, sign up for newsletters, or otherwise interact with our services.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following types of personal data directly from you:

• Name and username
• Email address
• Phone number / WhatsApp number
• Billing and shipping address
• Payment information (processed securely via third-party gateways – we do not store full card details)
• Order history and preferences
• Any information you provide when contacting support or leaving reviews

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited, time spent, and referral sources
• Cookies and similar tracking technologies (see Cookies section below)

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders
• To communicate with you about orders, deliveries, returns, and customer support
• To send promotional offers, newsletters, and product updates (you can unsubscribe anytime)
• To improve our website, products, and services
• To prevent fraud and secure our platform
• To comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and show personalized ads. You can manage cookie preferences through your browser settings or our cookie banner.

Types of cookies we use:

• Essential – required for site functionality
• Analytics – understand how visitors use our site (e.g., Google Analytics)
• Marketing – show relevant ads (e.g., Facebook Pixel, Google Ads)

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Payment processors and logistics partners (e.g., TCS, Leopard, EasyPaisa, JazzCash, Stripe, etc.)
• Service providers (hosting, email marketing, analytics)
• Legal authorities when required by law

6. Data Security

We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at the details below.

8. International Transfers

Your data may be transferred to and processed in countries outside Pakistan (e.g., by cloud providers). We ensure appropriate safeguards are in place.

9. Children’s Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date.